Safe House Client Center ("Client Center") is an online service of Safe House Insurance, an independent insurance agency in El Paso, Texas ("Safe House", "we"). It lets our clients see information about the insurance policies we service for them.
1. Your account
Accounts are created only by invitation from Safe House. You agree to keep your password private, to use a password you don't use anywhere else, and to tell us right away if you think someone else used your account. You are responsible for activity in your account.
2. What Client Center shows
Client Center shows information from our records about your policies. Your insurance company's policy documents are the official terms of your coverage. If anything in Client Center differs from your policy documents, the policy documents control. Coverage is never changed by viewing or downloading information in Client Center.
Payments and claims are handled by your insurance company on its own website or phone line. Links to those sites are provided for convenience; Safe House does not control them.
3. ID cards
Where Safe House is authorized to issue proof of insurance for an insurance company and state, Client Center may generate an insurance ID card for an active policy. The card reflects our records at the time you download it. If your policy is cancelled, changed or not renewed, a card you downloaded earlier is no longer valid.
4. Acceptable use
You agree not to access another person's information, not to try to get around security features, and not to use Client Center in any unlawful way. We may suspend or close access to protect you, other clients or our systems.
5. Closing access and your records
Safe House may close your Client Center access at any time. Closing access does not delete your insurance records: we keep them for the period required by law and our record-retention policy (at least eight years after a policy ends).
6. Changes
We may update these terms. If a change is important, we will tell you before it takes effect, and we may ask you to accept the new version.
7. Contact
Safe House Insurance · El Paso, TX · 915-503-1207 · contact@safehouseins.com