Request ready to send.
Your email client should have opened with the details filled in. Press send there and it reaches our team. We answer lienholder requests the same business day, Monday to Friday, 11am–5pm Mountain.
Send the same details to contact@safehouseins.com, or call 915-503-1207. Please include your loan reference number either way — it is what we quote back in the subject line so the document lands in the right file on your side.
Agency details for your file
Independent agency licensed in Texas and New Mexico. We are the agent of record, not the carrier — the policy is issued by the insurance company named on the declarations page.
El Paso, TX 79925
Mon–Fri, 11am–5pm Mountain. This line does not receive text messages.
Monitored during office hours. Put the loan reference number in the subject line.
Before you send
A declarations page lists a customer’s vehicles, drivers and home address. We release it to a lienholder with a recorded interest in the vehicle, and a request arriving from a work address at the institution named on it is the first thing that makes that verifiable. Requests from personal email accounts get a phone call before anything is sent.
"First National Bank" and "First National Bank ISAOA/ATIMA, PO Box 1234" are not the same line to a carrier, and the second one is what your own system will accept back. Nearly every rejected document we see is this and nothing else.
Six digits identifies the vehicle unambiguously against a policy. There is no reason for a full VIN to travel by email for this, so we do not ask for one.
Driver license numbers, dates of birth, payment details and prior claim history do not go out with a lienholder request. If your underwriting genuinely requires something in that list, call us and we will work out the right way to handle it.
Common lender questions
Same business day for anything requested before 4pm Mountain, Monday to Friday. Adding a lienholder to a policy can take longer — the endorsement goes to the carrier and we send you confirmation once it is issued, usually 24 to 72 hours.
Yes. Adding a lienholder or loss payee is a routine endorsement and does not need the customer to sign anything. We do notify them, because a change to their policy should never be a surprise.
Tell us what the loan requires — deductible caps, minimum limits, comprehensive and collision both in force — and we will take it to the customer and to the carrier. That is faster than force-placing and it is cheaper for everybody.
No. Declarations pages, evidence of insurance, verifications and lienholder endorsements are part of servicing the policy.
Yes. Ask in the notes and we will add your institution to the policy so renewal documents go out to you each term without anyone having to ask.
Send the request anyway and say so. We will tell you the actual status the same day, and if it has lapsed we will already be working on reinstating it before your force-placed notice goes out.